Minimize Frequently Asked Questions

For Terms and Conditions related FAQs and answers please see Terms and Conditions page.
Below you can find the most frequently asked questions (and their answers) about Copernicus Space Component Data Access (CSCDA).

Can I access Copernicus data?

You can get access to Copernicus Space Component (CSC) data if you belong to one of the following User Categories, as indicated in the Data Access Portfolio (DAP)
  • Copernicus Services [Copernicus_Services]
  • Institutions and Bodies of the EU [Union_Inst]
  • Participants to a research project financed under the Union research programmes - Space [Union_Research_Projects_space]
  • Participants to a research project financed under the Union research programmes - Non-space [Union_Research_Projects_non-space]
  • Public Authorities [Public_Auth]
  • International Organisations and NGOs [INT_ORG_NGO]
  • Public

The above classes are further defined in the User Categories section, whilst information on the entitlements of each User Category to access CSC data are available in the Access Rights section.

I am an eligible user, how do I obtain access to some data?

Information about how to access CSC data is available via the How to Access Data page. While Sentinels data require a simple registration on the data access interface, other Satellite data (from Contributing Missions) are governed by a specific licence and two steps are necessary for obtaining access to data:

Where do I find which EO data are available under each dataset?

The status of CORE datasets is updated on a monthly basis and available online.

All EO data, from CORE and Additional datasets available in the CDS archive can be visualised via the CSCDA catalogue and download tool EOLI-SA.

I am new to the system and tools used within the CSCDA, where can I find help?

Each tool related to CSCDA processes is described in details in the relevant process page.

I want to get in contact with the CSCDA Help Desk Team, how do I do this?

The Copernicus Services Coordinated Interface (SCI) Team can be contacted via email at EOSupport@copernicus.esa.int

I want to access Sentinel data, how do I do this?

As the Sentinel missions are launched and commissioned, data are made available following a simple registration via dedicated interfaces. More information on the Sentinel missions is available on the Sentinel Online Portal.

I have inserted the wrong password of my SSO account more than 3 times and this is now locked; what should I do to unlock it?

Send an email to the SCI team (EOSupport@copernicus.esa.int) asking to unlock your SSO account.

How can I change my Offline Mapping Request parameters after submission?

Once submitted, an offline mapping request can no longer be edited. If you need to modify any information inserted in an offline mapping request already submitted, you must contact the SCI team with clear indication of what changes and to which offline mapping request they apply (e.g. Offline mapping request ID).

Where can I find the status of the quota consumption for the datasets allocated to my project?

Details on quota status (allocated, consumed and remaining) are published monthly in the CSCDA web portal under the section CSCDA Data Provision Status. Each user having an allocated quota can also visualise its status in the User personal area, after logging in into CSCDA using the personal account.

My quota allocation for a given dataset is exhausted but I need to order more data. What can I do?

You should send an email to Account Managers describing the problem and the needs in order to get support with quota reshuffling before submitting further offline mapping requests.

How does the emergency service work?

The Rapid Emergency Activation for Copernicus Tasking service (REACT) is operated by the SCI team for the Copernicus eligible users. A specific procedure exists for management of emergency activation that is shared with eligible users during the service preparation and set-up phase. Specific data access accounts are set up at the CCMs and in the CDS. A one-month notice is needed to set-up the interfaces before an activation can be opened by a new Copernicus Service. More information on the REACT Service can be found in the Emergency Ordering section.